Excellent service. They offer that small town personality and charm that the big box stores don't have. They are very convenient except for being closed on Sundays. I have been shopping here for over a decade.
Husband John here ... I was having difficulty mounting training wheels on my granddaughter's first 2 wheeler. I had tried two different nuts, neither of which would thread on to the axle. Over two visits, Joseph was very patient and truly interested that I solve my problem. I brought the bike in on the second visit and he identified a peculiar thread problem and successfully resolved it. Know this is unsolicited and I did not know Joseph. We are visiting from out-of-town. Shop here. Thanks Joseph.
Giving Ace 2 out of 5 stars because thats the odds you have they stock what you need for a home repair. Sure they have fancy coolers and grills but their "nuts and bolts" stock is always missing a crucial piece. I miss the old "hardware" store.
I have lived in the area for nearly 10 years, and frequent this Ace Hardware, because it is closer that Lowes or Home Depot, even though it is more expensive than the big box stores. But lately, the service at this location has been horrible. The cashiers have an attitude like they are doing you a favor by being there. No thank you, no eye contact, nothing. Everytime I walk in they are in the middle of a personal conversation with the other employees. Going forward, I will gladly drive the extra 6 miles to Lowes, where the product is less expensive and the customer service is more professional. Mr. Metz (manager) and Mr. Carter (owner) I hope you read this review and take action.
Just had the most horrific experience. This pertains to their corporate offices more so than this local store. On Black Friday I ordered 3 tool boxes as gifts to be delivered to this store. My order was held for a week. Then I received an email stating so sorry, we just don't have any more. They oversold the product. To BAD for me, their terms & conditions fine print states that not only can they do this, but they could charge more if they chose to. Their solution was for me to please wait & call to see if maybe they have more in a few days before Christmas. No concern for the fact that I lost out on shopping somewhere else on Black Friday. No concern that they have these boxes is other warehouses that they could produce but their policy says they can only pull my order from a specific warehouse that services this area. No concern for the customer at all. NONE. Ace Hardware has gone down the tubes. Will not shop there ever again. They totally ruined the surprise I had planned for Christmas.
Sorrento Ace Hardware Inc is a US Hardware Store based in Sorrento, Florida. Sorrento Ace Hardware Inc is located at 24329 FL-46, Sorrento, FL 32776, USA.
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